customer satisfaction survey 2026

Customer satisfaction survey 2026

Thank you for sharing your feedback with us!

Your opinion is highly important to us, as it helps us continuously improve our services and strengthen our cooperation. Completing the survey only takes a few minutes.

Customer Satisfaction Survey

Please rate the following aspects on a scale from 1 to 5. 1 = Not satisfied at all, 5 = Fully satisfied, N.A. = Not applicable.

Ez a mező az érvényesítéshez van és üresen kell hagyni.

Commercial processes and administration

Quotations and contracts: Speed and flexibility in preparing quotations and draft contracts.(Kötelező)
Market pricing: Competitiveness and fairness of the purchase/sales prices we offer.(Kötelező)
Financial settlement: Accuracy of invoicing and compliance with payment and financial settlement deadlines.(Kötelező)
Professional documentation: Accurate and prompt issuance of mandatory waste management documents, such as transport documents, weighbridge tickets and recycling certificates.(Kötelező)

Logistics and operational processes

Transport punctuality: Keeping agreed transport and collection deadlines, including container placement and emptying.(Kötelező)
Site reception: Speed of material reception at our site, waiting time and the weighing process.(Kötelező)
Material quality and classification: Objectivity and transparency of the quality classification of incoming/outgoing waste materials.(Kötelező)
Condition of equipment fleet: Technical and visual condition of provided collection bins, containers or transport vehicles.(Kötelező)

Communication and contact

Availability: Availability of our contact persons, sales representatives and dispatchers by phone or email.(Kötelező)
Professional competence: Preparedness of our colleagues regarding waste management legislation and environmental regulations.(Kötelező)
Problem handling: Speed and effectiveness of handling unexpected situations, complaints or quality issues.(Kötelező)

Overall assessment and outlook

How likely are you to recommend our company to other market participants?(Kötelező)
How do you assess our company's commitment to sustainability and the circular economy?(Kötelező)

Written feedback

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